Job Openings

Automotive Call Center Agent

Serpentini Chevrolet is a rapidly growing automotive retailer that is looking to hire a Business Development Representative to join our Business Development Center (BDC). Drive Serpentini's culture of customer service and a commitment to transparency enables us to provide exceptional service and exceptional value for our clients. Our rapidly expanding business enables us to provide significant opportunities for learning, training, and career growth for our team. In addition, we provide a highly competitive compensation plan, along with benefits including medical, dental, vision, disability, and paid time off.

Responsibilities:

  • Generate appointments and quotes by means of proactive outbound and inbound prospecting, and lead activity management in an effort to qualify and market to potential customers
  • Set appointments
  • Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our sales offerings
  • Provide superior customer service and achieve the highest degree of customer satisfaction
  • Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
  • Meet specified monthly targets and goals
  • Direct customers to product information resources, including those available on the internet
  • Check email frequently and respond to inquiries immediately
  • Deliver inquiries/messages intended for other sales personnel and department promptly
  • Contribute to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a positive, roll-up your sleeves attitude

Qualifications:

  • Prior customer relations or BDC experience required. We are willing to train and develop the right individual.
  • Confident, pleasant, and professional phone voice
  • Previous call center experience preferred
  • Possess time management skills and be able to work independently
  • Must like being part of a TEAM
  • Excellent customer relationship skills
  • Self-starter, motivated, and success-driven
  • Knowledge of the automotive industry a plus
  • Confident, positive, and high energy presence
  • Strong communication skills
  • Working knowledge of social media and computer programs a plus
  • Team-oriented with a desire to achieve both individual and collective goals
  • Must be able to pass background and drug screenings
  • Possess 2 years of computer skills

Benefits:

  • Medical, dental & vision benefits
  • Vacation and Holiday Pay
  • Paid sick leave

Join our growing team. Apply Today!!

Apply for Position

Contact

Serpentini Chevrolet Of Strongsville

15303 ROYALTON RD.
Directions STRONGSVILLE, OH 44136

  • Contact: (440) 294-6203

Hours

  • Monday 9:00 am - 9:00 pm
  • Tuesday 9:00 am - 9:00 pm
  • Wednesday 9:00 am - 9:00 pm
  • Thursday 9:00 am - 9:00 pm
  • Friday 9:00 am - 6:00 pm
  • Saturday 9:00 am - 6:00 pm
  • Sunday 12:00 pm - 5:00 pm